We offer a return guarantee on most of our products, except personalized items. Unfortunately, personalized products cannot be returned. If a customer is dissatisfied with a product or has a problem with it, they can contact our customer service within 30 days of receiving the product. For more information, please see our Returns and Cancellation Policy.

How can I track my order? After your order has shipped, you will receive a shipping confirmation that includes a tracking number. With this tracking number you can track the current delivery status of your order.

Delivery time varies depending on location, shipping method and product availability. Within Germany the delivery time is usually 1 to 3 days. For deliveries to Switzerland and Austria you can expect a delivery time of around 2 to 4 days. Please note that these are estimates and individual factors may affect delivery time. For more detailed information, you can track the delivery status of your order using the tracking number in your shipping confirmation.

Answer: Our customer service is there for you! You can either contact us via the contact form on our website or send us an email to instagram.shophandmade@gmail.com. We do everything we can to answer customer inquiries as quickly as possible. We ask for your understanding and thank you for your patience. Our customer service is there for you! You can either reach us via the contact form on our website or send us an email to instagram.shophandmade@gmail.com. We do everything we can to answer customer inquiries as quickly as possible. We ask for your understanding and thank you for your patience.

We offer various convenient payment options to make your purchase as smooth as possible. During checkout you can choose from the following payment methods: credit card, Paypal, Klarna, Google Pay, Apple Pay and Sofortüberweisung. Simply choose the option you want to complete your order quickly and safely.

Welcome to Shopbyhandmade - your loving companion for baby joys! Hello dear Shopbyhandmade family, We look forward to welcoming you to our online shop! Here with us it's all about the little miracles of life - for expectant mothers and the sweet babies. In our shop you will find a warm selection of baby items that we personalize with lots of love. From cuddly baby bodysuits to cute pacifier chains, practical stroller chains, cuddly rabbits, to cute grasping chains and burp cloths. We also have cute baby gloves and hats so that the little ones are always wrapped up warm. But that is not all! For a personal touch, we also offer personalized pens and bags. Handmade and designed with love. We know that these special moments in life are unique, and that's why we want to accompany them with our unique, handmade products. Whether you're looking for the perfect gift for an expectant mother or looking for something special for your newborn baby, you'll find exactly what your heart desires at Shopbyhandmade. We hope that you enjoy browsing our shop as much as we enjoy designing our products. If you have any questions or need help, we are always available. Thank you for being part of the Shopbyhandmade family! Best regards, Shopbyhandmade team

If your order has not arrived yet, we recommend that you first contact the shipping service we used for your delivery (DHL). Contact DHL first. They can often give you accurate information on the current status of your shipment. Of course, we are also happy to answer any questions you may have. Just write us an email at instagram.shophandmade@gmail.com and our customer service will try to help you as quickly as possible. We thank you for your understanding and ask for your patience while we find a solution together.

Answer: No, our products are only available online via our shop. We may plan to open a store in the future, but this is uncertain at this time. No, our products are only available online through our store. We may plan to open a store in the future, but this is uncertain at this time.